bento123 Privacy Policy

This page describes what we collect when you use bento123 and how we keep that data protected. We collect information necessary to operate our platform, process your deposits and withdrawals, comply with legal requirements, and improve your experience. Our approach to privacy reflects our commitment to transparency; we do not sell user data to third parties, and we limit data retention to operational timescales.

When you sign up on bento123, we collect your name, email, phone number, date of birth, and address. This information helps us verify your identity, process withdrawals to your bank account or digital wallet (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet), and comply with anti-money-laundering regulations. We also log your activity—which games you play, which football markets (Liga 1, Piala AFF, Champions League) you track, when you deposit and withdraw—so we can detect fraud, improve service, and tailor your account experience.

Our services are available only where local law permits. Your data may be processed in jurisdictions outside Indonesia; by using bento123, you consent to that processing. If you have privacy concerns or wish to request data access, deletion, or correction, contact our support team via FAQ or our email contact listed below.

What We Collect and How We Use Your Data on bento123

We collect several categories of data when you use bento123. Account information includes your name, email, phone, date of birth, and residential address. This is required for identity verification and withdrawals. Financial data covers your deposits, withdrawals, and betting history. We track which payment method you used (QRIS, bank virtual account, e-wallet, etc.) and the amount and timing of each transaction. Game activity logs which games you access—slots like Aviator or Sweet Bonanza, live-dealer tables, sportsbook markets, or esports—and your stake amounts. Device and network data includes your IP address, browser type, and device identifier, used to detect fraud and ensure security.

We use your data for the following purposes: to operate and improve bento123; to process deposits and withdrawals; to verify your identity and comply with legal and regulatory requirements; to detect and prevent fraud; to personalise your experience (e.g., showing relevant markets during Liga 1 seasons or Idul Fitri tournaments); to communicate with you about account updates, maintenance, or promotions; and to analyse platform usage trends (in aggregated, anonymised form).

Third-Party Data Processors and International Transfer

We use third-party processors to operate bento123. Our payment processors handle mobile banking, local payment, online payment, and bank virtual account transactions; they receive only the data necessary to complete your deposit or withdrawal (name, account number, amount, transaction ID). Our hosting provider stores our databases; our servers may sit in jurisdictions outside Indonesia. Our analytics provider receives anonymised, aggregated data about site usage (page views, game popularity during Piala AFF or Champions League tournaments, peak traffic hours).

By using bento123, you acknowledge that your data may be transferred to, stored in, and processed in countries outside Indonesia, including countries that may not offer the same level of data protection as Indonesian law. We impose contractual obligations on our processors to protect your data; however, we cannot guarantee absolute security during international transfer.

Cookies and Tracking Technology

Our bento123 platform uses cookies and similar tracking technologies to maintain your session, remember your preferences (language, notification settings), and improve platform performance. Session cookies allow you to stay logged in without re-entering your credentials. Persistent cookies store your language preference so you do not need to select it each time you visit. Analytics cookies track how you navigate bento123—which markets you browse during Liga 1 rounds, how long you spend on Playtech slots, whether you return after seasonal events like Idul Adha tournaments.

You can control cookies through your browser settings. Disabling cookies may affect your bento123 experience—you may need to re-enter credentials more often, or personalization features may not function. We do not respond to "Do Not Track" signals; however, you retain full control via your browser.

Your Rights and Data Retention on bento123

You have the right to access, correct, and request deletion of your personal data. To exercise these rights, contact our support team via live chat or email. We will respond to access requests within a reasonable timeframe. For correction requests, we update your account immediately. For deletion requests, we anonymise or remove your data unless we are required by law to retain it (e.g., financial transaction records for tax or regulatory compliance).

We retain your account information while your bento123 account is active and for a reasonable period thereafter (typically a few years) to comply with legal obligations, resolve disputes, and detect fraud. Game activity and transaction logs are retained for compliance and audit purposes. Once you request account deletion and the retention period expires, we securely dispose of your data.

Security and Data Protection on Our bento123 Platform

We employ industry-standard security measures to protect your data: encryption of data in transit (HTTPS/TLS) and at rest; secure password storage (salted hashing); firewalls and intrusion detection; regular security audits. However, no system is perfectly secure. If a breach occurs, we will notify affected users within a reasonable timeframe via email and our bento123 dashboard.

You are responsible for keeping your bento123 credentials confidential. We do not share your login credentials with anyone, and our support team will never ask for your password. If you suspect unauthorised access, change your password immediately and contact our support team.

Updates to This Privacy Policy and Contact

We may update this privacy policy from time to time to reflect operational changes, legal requirements, or new features on bento123. We will notify you of material changes via email or a prominent notice on our platform. Your continued use of bento123 after such changes constitutes your acceptance of the updated policy. We encourage you to review this policy periodically.

If you have questions about our privacy practices, wish to exercise your data rights, or have privacy concerns related to bento123, contact our support team. You can reach us via live chat on our platform, email, or through our FAQOur multilingual support team is available 24/7 to assist with privacy inquiries, account questions, or concerns about data processing during your use of bento123.

Our services are available only where local law permits. We comply with applicable data protection laws in each jurisdiction where we operate. If local law grants you specific rights (e.g., the right to lodge a complaint with a data protection authority), we respect those rights. This privacy policy is subject to change; please check regularly for updates.